Last updated · June 3, 2026

Refund Policy

When and how you can request a refund.

1. Overview

This Refund Policy describes when and how you can request a refund for purchases made on pixldocs.com, including Pro and Business subscriptions and one-time template purchases. By completing a purchase, you agree to the terms below.

2. Payment Processors

Payments on PixlDocs are processed by Razorpay Software Pvt Ltd. Refunds, when approved, are issued back to the original payment method through the same processor used at checkout.

3. 14-Day Refund Window — Subscriptions

You may request a full refund of a Pro or Business subscription payment within 14 days of the initial charge if:

  • You were charged accidentally or by a duplicate transaction.
  • You are unable to access the paid features due to a verified technical issue on our end that we cannot resolve.
  • The service materially does not function as described on our pricing page.

Renewal charges (after the first billing cycle) are non-refundable, but you can cancel at any time to avoid the next renewal — see Section 5.

4. One-Time Template Purchases

Because premium templates are digital goods that can be downloaded and used immediately, all one-time template purchases are final and non-refundable once the template has been downloaded, exported, or used to generate a document. If you have not yet downloaded or exported a purchased template, you may request a refund within 7 days of purchase.

5. Cancellations

You can cancel a Pro or Business subscription at any time from your Account Settings. Cancellation stops the next renewal — you retain access to paid features until the end of the already-paid billing period. We do not prorate refunds for unused time in the current period.

6. What Is Not Eligible for a Refund

  • Subscription renewal charges after the first billing cycle.
  • Premium templates that have already been downloaded, exported, or rendered.
  • Charges older than 14 days (subscriptions) or 7 days (one-time purchases).
  • Accounts terminated for violating our Terms of Service.
  • Change of mind after substantial use of the Service.

7. How to Request a Refund

To request a refund, email support@pixldocs.com from the email address associated with your purchase, and include:

  • Your order ID or transaction reference (from your purchase receipt).
  • Date of the charge.
  • A short description of why you are requesting a refund.

We aim to respond to all refund requests within 3 business days. Approved refunds typically appear on the original payment method within 5–10 business days, depending on your bank or card issuer.

8. Chargebacks

Please contact us first before opening a chargeback or dispute with your bank. We are almost always able to resolve billing issues directly and faster than the dispute process. Chargebacks filed without contacting us may result in the related account being suspended.

9. Statutory Rights

Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer protection law in your country of residence (for example, the EU/UK consumer right to withdraw from a distance contract within 14 days, where applicable).

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated "Last updated" date shown at the top of this page.

11. Contact

Questions about refunds or billing? Email support@pixldocs.com and we'll be happy to help.